Online Shopping FAQ

Home Online Shopping FAQ

ABOUT MY ACCOUNT

Creating an account is quick and easy. Simply click the "Account" link at the top of any page and then click the "Register" button. You will be directed to a registration page where you will enter your information and choose a password.

By creating an account you will be able to:

After creating your account simply click the Login button. There you can update your "Account and Contact Information", write in the new information or change your password by clicking the “Change Password” button, then clicking on the "Save" button. You can also add or change your address by clicking on the “Add Address” button. Additionally you can set your default shipping and billing address by clicking on the "Edit Address” which is located at the side of primary billing address or shipping address.

PLACING AN ORDER

How to Place an Order:

TRACKING YOUR ORDER

You can track your order by logging into your account. Clicking on “Order History” and selecting your order. This will bring up additional details about your order and your tracking number. Alternatively, you can access the Fed Ex website (www.fedex.com), enter your tracking number, and find your shipment status.

Pricing Information
We cannot confirm the price of an item(s) until after your order is placed. Pricing errors may occur on the 99ranch.com site. We reserve the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from us. We may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices for products may differ from our 99ranch.com site than from prices available in 99 Ranch Market physical stores.

Please note the following: (i) our 99 Ranch Market physical stores do not honor Internet prices or competitor advertisements; and (ii) our 99ranch.com site does not price match with any other online or offline retailer.

Promotional Codes
We offer promotional codes from time to time. Promotional codes are limited in nature and may expire or discontinue with or without notice. Promotional codes are void where prohibited by law. Promotional codes may not be copied, sold, transferred, or otherwise offered. Promotional codes apply only to orders shipped to the same address. If the promotion has a minimum purchase requirement taxes and shipping charges do not apply towards the minimum purchase amount. If you return items purchased with a promotional code, we will subtract the value of the promotional code from your return credit. They are not redeemable for cash and are subject to cancellation or change at any time for any reason.

Limited Quantities
We reserve the right to limit the quantity of item(s) purchased per person, per household, or per order for any reason. These restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We reserve the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of this Agreement, reselling shall be defined as purchasing or intending to purchase any product(s) from 99ranch.com for the purpose of engaging in a commercial sale of that same product(s) with a third party.

Rain Checks
We do not offer rain checks for products sold online.

PAYMENT

We accept the following methods of payment for online purchases:

Your credit/debit card account will be charged immediately once you submitted your order online. The name “TAWA ECOMM#1008” will appear on your credit card statement.

Please note that we do not accept any international issued credit cards, Gift Certificates, Gift Cards, Cash, Business/Personal checks, Money Orders, and Food Stamps for online purchases. 

Online Shopping Order Acceptance and Billing
All online billing information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of this Agreement and may result in order cancellation. Prior to accepting an order we may also request additional information from you. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. We may request a pre-authorization for some orders placed online with a credit or debit card. This pre-authorization will not be billed to you; however, your financial institution may hold this amount for a short period. Your financial institution determines the length of time the pre-authorization is held. We do this to ensure that the card details are still valid and that you have sufficient funds to complete the transaction.

Sales Tax and Other Fees
Applicable sales tax will apply according to the item(s) purchased. Shipping charges may also be subject to tax in certain states. We are required to collect tax in all states where we have a physical presence. You can estimate your sales tax by entering your ZIP code in your cart.

*California State Residents: When purchasing beverages, CRV surcharge will apply according to California law.

Note: CRV stands for "California Redemption Value." This is the amount paid back to consumers for recycling beverage containers at certified recycling centers.

RETURNS & REFUND

Returns
ALL SALES ARE FINAL. If the return is the result of our error, we will issue a refund at our discretion. Please contact our Customer Service at CUSTOMERSERVICE@TAWA.COM regarding any returns inquiry related but not limited to:

Item(s) sold and shipped by 99ranch.com may not be returned to any physical 99 Ranch Market stores. Please review your cart carefully before making any purchases.

Refund
Please allow up to 10 to 15 business days to process your return for item(s) purchased on 99ranch.com. A refund will only be credited to the original purchasing credit card account that was used to make the purchase. It will take approximately 72 hours or more for this credit to be reflected on your credit card statement.

Note:
PRODUCTS CONTAINED IN ANY BOX SHIPPED BY 99 RANCH MARKET, EVEN IF CUSTOMIZED FOR CERTAIN GENERAL FOOD PREFERENCES, MAY NOT BE APPROPRIATE FOR ALL CUSTOMERS.YOU ARE SOLELY RESPONSIBLE FOR READING EACH PRODUCT LABEL AND DETERMINING IF YOU SHOULD CONSUME THE PRODUCT. ANY PRODUCTS CONSUMED IN ANY BOX SHIPPED BY 99 RANCH MARKET ARE AT YOUR OWN RISK.

CONTACT US

For any questions, please email customerservice@tawa.com or call Customer Service at 1-800-600-8292 Monday to Friday between 9am and 5pm, Pacific Time.